How to contact support about a booking or problem

Choose a support channel

Open Customer Support to see the contact options. For written help, email support@dhombe.com.

To use website chat, select Start a chat, enter your name and email address, add an optional subject and write your message. Select Start chat when ready to submit it. Use an email address where you can receive booking updates.

Include the details we need

• Your booking or inquiry reference, if available.
• The traveller name and email used to book.
• The property, activity, event or transfer, provider and travel date.
• A clear description of the issue and the outcome you need.
• Relevant messages, receipts or screenshots, with unnecessary personal or payment details hidden.

If your trip is affected now

State your travel date and time clearly, and describe any missed connection, changed flight or provider notice. If you are already at the property or meeting point, tell the provider promptly so they have a chance to help. Keep records of any agreed solution.

Follow up on an existing request

Reply on the same email or chat conversation where possible and include the reference. For inquiry-only hotels, the team usually responds within 5–10 minutes, although availability checks can take longer. Refund eligibility follows the relevant provider’s refund policy.

Do not share passwords, one-time codes, full card numbers or card security codes with support.