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Open Sign In, select Forgot password?, enter your account email and choose Send reset link. Check your inbox and spam folder for the instructions. If you registered with Google, use Continue with Google and the same account. Contact support if you still cannot access your account; never share your password or verification codes.

Check the specific provider offer, not just the activity name or starting price. Duration, equipment, meals, photos and transfers can differ between offers. Confirm the date, participant count, meeting point and participation requirements before booking. An offer in the catalogue is not a guarantee of availability for your chosen date.

No. My Itinerary is a planning tool, not a booking confirmation. Review your selections and continue through the booking steps. Treat a service as reserved only after you receive its booking confirmation. Removing an item from your itinerary does not cancel an already confirmed booking.

Check the inbox and spam folder for the email address used to book, then sign in with the same email or Google account and open My bookings. If the booking is still missing, contact support with your travel date, service and any booking or payment reference. Avoid making a duplicate reservation while its status is unclear.

Open the reservation in My bookings and use any available change options. Otherwise, contact support with your booking reference and the exact change needed. Availability, price differences and booking conditions may apply. Wait for an updated confirmation; editing My Itinerary does not change a confirmed reservation.

Read the cancellation conditions for the specific service, then open it in My bookings and check the available cancellation options. If you need help, contact support with the booking reference and the item you want cancelled. Keep the cancellation confirmation. Cancelling one service does not automatically cancel other services or approve a refund.

Sign in and open Refund status from the support page. If your request is not listed or needs clarification, contact support with your booking and refund references. A submitted request is not an approved refund. Check the conditions for your booking, and ask for the expected processing time if a refund is approved.

Check your booking status and bank transaction before trying again. If the result is unclear, contact support with the payment date, amount, currency and transaction reference, plus any booking reference. Hide unnecessary details in screenshots. Never send a password, one-time code, full card number or card security code.

Check your booking email and any documents available in My bookings. If you cannot find what you need, contact support from the email used to book. Include your booking and payment references, say whether you need a receipt or invoice, and provide the required billing details. Support can help identify the correct issuer.

The team needs to check availability for your chosen room and dates. Review the final quote, inclusions, payment instructions and cancellation conditions before proceeding. A displayed room or price is not a confirmed reservation; wait for your booking confirmation before treating the stay as reserved.

Choose the departure, destination, travel date and passenger count, then compare the available departures. Enter each passenger’s details accurately and review the final fare before payment. Check your confirmation for the meeting point, reporting time and luggage rules. Tell support promptly if your flight details change.

Check messages from Dhombe.com and the provider, and follow the operator’s safety instructions. Contact support with your booking reference and the change notice to discuss available options. Confirm any revised arrangements before relying on them. A change to one service does not automatically change other bookings or guarantee a refund.