How to change booking dates or guest details

Before requesting a change

Read the change conditions in your booking confirmation. Availability, deadlines, provider approval and price differences can affect whether a change is possible. A change request is not confirmed until it is recorded or confirmed by Dhombe.com or the provider.

Request your change

1. Sign in with the account used to book and open My bookings.
2. Open the relevant reservation and use any change options available.
3. If the change cannot be made there, email support@dhombe.com with your booking reference, current details and exactly what you want changed.
4. For a stay, provide the new check-in and check-out dates, room needs and guest count. For an activity or event, give the new date, time, participants and any scope changes. For a transfer, give the route, passenger or flight details that need updating.
5. Review the proposed availability, price difference, fees and revised cancellation conditions before accepting the change.
6. Check and keep your updated confirmation.

Important distinctions

Editing an unbooked itinerary does not change a confirmed reservation. A request for a different room, bedding, early check-in or event setup is guaranteed only when expressly confirmed.

If you booked several services, tell support which items are affected. A hotel date change does not automatically move a transfer, activity or event. Avoid making a second booking while the original change request is unresolved unless you intend to hold both reservations.