How to cancel a booking

Before you cancel

Open your booking confirmation and read the cancellation conditions for the specific room, activity, event or transfer. Check the deadline, applicable time zone, cancellation charge and any non-refundable amount. Different items in one itinerary can have different providers and rules.

Request a cancellation

1. Sign in with the account used to book.
2. Open My bookings, also available through Manage booking on the help page.
3. Open the affected reservation and review the cancellation options shown. Follow the cancellation steps if available.
4. If no cancellation option appears, email support@dhombe.com from the booking email address. Include your booking reference, traveller name, service and travel date, and clearly state which item you want cancelled.
5. Keep the confirmation or recorded cancellation status. A request takes effect when it is recorded or confirmed; sending an email alone does not establish that a refund has been approved.

Will I receive a refund?

Refund eligibility and any charges follow the provider’s refund policy for your specific booking. Cancelling late, missing a departure or activity, not arriving, or leaving early can result in charges up to the full booking amount.

Cancelling one service does not automatically cancel other rooms, activities, events or transfers. Ask support to check each affected reservation. If a refund is approved, keep the refund reference and check Refund status on the help page.