Finding a booking or missing confirmation

Find your booking

1. Check the email address used when booking, including spam or junk folders, for a confirmation, voucher or ticket.
2. Sign in using the same email or Google account used for the booking.
3. Open My bookings, also linked as Manage booking on the help page.
4. Check the service, provider, travel date, traveller details and status against your plans.

What counts as confirmation?

An item saved in My Itinerary, a starting price, a selected offer or a payment attempt is not by itself a confirmed reservation. Wait for a booking confirmation issued by Dhombe.com. An inquiry-only property also needs the team to confirm availability.

If the confirmation is missing

Do not make a duplicate reservation simply because an email has not arrived. Contact support@dhombe.com with the email used to book, traveller name, service and travel date, any booking reference, and the payment transaction reference if applicable. Explain whether the page showed an error, a pending status or a successful payment.

If you booked several services together, check each item rather than assuming every provider has confirmed the same arrangement. Ask support to verify anything that is unclear before travelling.

If details are wrong

Report incorrect names, dates, room options, routes or participant counts promptly. Changes depend on provider availability and the booking conditions. Keep the corrected confirmation once the change is approved.