How to sign in or reset a forgotten password

Sign in to your account

Select Sign In on Dhombe.com. Enter the email address and password linked to your account. If you originally used Google, select Continue with Google and choose the same Google account.

Use the account associated with your booking when opening My bookings or Refund status. Signing in with a different email may not show the reservation you are looking for.

Forgot your password?

1. Open the sign-in window and select Forgot password?.
2. Enter the email address used for your Dhombe.com account.
3. Select Send reset link.
4. Check your inbox and spam or junk folders. Follow the reset instructions in the email.
5. Return to Sign In after completing the reset.

If you cannot access your account

Check for a typing error in the email address and try the sign-in method you used when registering. If a reset email does not arrive or you no longer have access to the account email, contact support@dhombe.com and explain the issue. Include your booking reference if travel is affected.

Never share your password or a one-time verification code with support or another person. If you suspect someone else has accessed your account or changed a booking, report it promptly.