How to get a payment receipt or invoice

Find your records

Check the email address used for your booking, including spam or junk folders, for your booking confirmation and any payment receipt. Keep the payment transaction reference as well as the booking reference; they may be different.

Sign in and open My bookings to review the reservation and any documents available for that booking. A booking confirmation describes your reservation; a payment receipt records a payment.

Request a receipt or invoice

If you cannot find the document you need, email support@dhombe.com from the email address used to book. Include:

• Your booking reference and traveller name.
• The property, activity, event or transfer and service date.
• The payment date, amount, currency and transaction reference, if available.
• Whether you need a payment receipt or an invoice.
• The billing name, company details and address required on the invoice, where applicable.

Who issues the invoice?

The appropriate document depends on who supplied the service and who collected the payment. Support can help identify whether Dhombe.com or the provider should issue it. For services paid directly to a property or operator, retain their payment records.

For a correction, explain exactly which billing details are wrong and provide the correct details. Do not email passwords, one-time codes, full card numbers or card security codes. Share only the transaction details needed to identify the payment.